Refund and Returns Policy
Refund Policy for Upschool Teacher Training Courses
At Upschool, we value the trust you place in us by enrolling in our online teacher training courses. We are dedicated to delivering a high-quality learning experience through our platform at training.upschool.co. Please read this refund policy carefully to understand our approach to refunds for our online courses.
Online Course Refund Policy
We strive to ensure that our teacher training courses meet your expectations. However, please note the following:
- General Policy: Once a course is purchased, it is non-refundable. Access to course materials, videos, resources, and activities is provided immediately upon purchase, and as such, refunds, exchanges, or cancellations are not available after enrollment. We encourage you to review course details, including descriptions, previews, and requirements, carefully before completing your purchase.
- Exceptional Circumstances: In rare cases, such as technical issues preventing access to the course (e.g., platform errors not resolved within a reasonable timeframe), we may consider a refund or credit at our discretion. To request consideration:
- Contact our Customer Support team at hello@upschool.co within 2 days of purchase or encountering the issue.
- Provide detailed information about the problem, including screenshots or other evidence if applicable.
- Allow us time to investigate and resolve the issue. Refunds or credits will only be issued upon verification of eligibility.
Payment Information
- General Payments: Payments for our courses are processed securely through our platform. For transparency, transactions may appear under “Freehance Creative Media Private Limited,” the operating entity for Upschool.co.
- UPI Payments for Indian Users: For customers in India paying via UPI, transactions are processed under “Freehance Creative Media Private Limited” for Upschool.co. Please note that UPI payments are final, and refunds will only be issued in exceptional circumstances as outlined above. Ensure your UPI details are correct before confirming payment, as errors in payment submission are not grounds for a refund.
Compliance with Australian Government Rules and Regulations
Our refund policy adheres to the guidelines set by the Australian Government. We are committed to protecting your consumer rights while maintaining a fair and consistent refund process. If you believe your situation aligns with Australian consumer law entitlements, please reach out to us for further discussion.
Contact Information
For any questions, concerns, or refund-related inquiries, please contact our Customer Support team at hello@upschool.co. We aim to respond promptly and assist you with any issues.
Changes to This Refund Policy
Upschool reserves the right to update or modify this refund policy at any time without prior notice. We recommend reviewingCommonwealth checking periodically for updates. By enrolling in a course at training.upschool.co, you agree to abide by the terms and conditions outlined in this refund policy.